An unemployed woman moves to the Big City hoping to make money and start a new career. Her new business provides second-hand friendship in form of conversation, company and advice for the lonely. The main protagonist Gabriela, nicknamed Čaba, finds a flat in a shabby housing block where she hopes to attract customers. She is drawn into the lives of three very different people – physically disabled but mentally all-too-agile Kornel Thöke; domineering, successful and rich but quite unpopular Muriel, a manager; and young and simple-minded Pipi, married to an elderly man who has nothing to offer her apart from a fat bank account. The protagonist shuffles between her three customers, listening to their grievances, and as their lives become entangled, she discovers the double-faced nature of the Big City.